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When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Here are the most likely causes for an unrecognized charge:

  • A Microsoft subscription has recurring billing enabled,

  • Someone you know, such as a family member, bought something with your card,

  • doesn't look like Microsoft,

  • Someone made an in-app purchase from an app, game, or office.

Alternatively, use our charges troubleshooter to help you understand why you have been charged.

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